RackingPros

Privacy Policy

The short version: we collect what you give us through our calculators and quote request forms, we use it to produce your estimate, and — when you ask us to — we pass your project details to suppliers, installers or inspectors in our partner network so they can quote your work. We do not sell your information to data brokers or advertising networks.

1. Information we collect

Information you give us directly. When you use our calculators, you may enter details about your facility and project — warehouse dimensions, ceiling height, rack type and configuration, pallet weights and counts, seismic or fire considerations, location, and timeline. When you request a quote or contact us, you may provide your name, company name, email address, phone number and site address.

Information collected automatically. When you visit the site we receive your IP address, browser and device type, operating system, referring URL, the pages you view and how long you spend on them, and similar technical data. This is collected through cookies and comparable technologies, described in Section 4.

We do not ask for and do not want government identification numbers, payment card numbers, banking details, health information, or any other sensitive personal information. Please do not send these through our forms or by email.

2. Why we collect it

We use your information to:

  • Generate your cost, layout, density or inspection estimate and display your results
  • Identify which compliance requirements are likely to apply to your facility, including CSA A344, applicable provincial occupational health and safety regulation, and where relevant Ontario's Pre-Start Health and Safety Review
  • Connect you with suppliers, installers or inspectors in our partner network when you request quotes
  • Respond to your questions and follow up on inquiries you have started
  • Send you email you have asked to receive, and stop sending it when you ask us to
  • Operate, secure, debug and improve the site and the accuracy of our calculators
  • Meet our legal and regulatory obligations

3. When we share your information

With our partner network. This is the main way we share information, and it is the core of how our service works. When you submit a quote request, we pass your project details and contact information to one or more pre-selected suppliers, installers or inspectors so they can prepare a quote and contact you directly. We select partners by province and by the type of work your project needs.

You should understand three things about this:

  • Once a partner receives your information, they handle it under their own privacy policy, not ours. We are not responsible for how they use it.
  • We may receive a referral fee or commission from a partner if your project proceeds. This does not change what you pay, and we do not add a markup to partner pricing.
  • We will not pass your information to a partner unless you have submitted a quote request or otherwise asked us to connect you.

If you use a calculator but do not request a quote, we do not share your inputs with any partner.

With service providers. We use third parties to run the site — hosting, email delivery, form processing, analytics, error monitoring and customer support tooling. They access your information only as needed to provide those services to us.

For legal reasons. We may disclose information where required by law, court order or lawful request by a public authority, or to protect our rights, safety, or the safety of others.

In a business transfer. If our business or its assets are sold or reorganized, information held by us may transfer as part of that transaction. We will give notice on this page before your information becomes subject to a different privacy policy.

We do not sell your personal information, rent contact lists, or supply your details to data brokers or advertising networks.

4. Cookies, analytics and advertising

We use cookies and similar technologies for three purposes:

  • Necessary: to make the site function — remembering calculator inputs within a session, security, load balancing.
  • Analytics: to understand how the site is used and which calculators need improvement.
  • Advertising: to measure the performance of our ads and, in some cases, to show you our ads on other websites after you have visited ours.

Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of the site function.

Our analytics and advertising providers may include Google Analytics and Google Ads. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout and manage Google ad personalization at adssettings.google.com.

We do not respond to browser Do Not Track signals, as there is no consistent standard for them.

5. Where your information is stored

Our service providers may store or process information in Canada, the United States, or other countries. Information held outside Canada is subject to the laws of the country it is held in, and may be accessible to courts, law enforcement and national security authorities there.

We take contractual and other reasonable steps to require comparable protection from our service providers wherever your information is held.

6. How long we keep it

  • Calculator inputs that do not result in a quote request: retained in aggregated or de-identified form for accuracy improvement, and deleted in identifiable form within 12 months.
  • Quote requests and contact inquiries: retained for 12 months from your last interaction with us, unless you ask us to delete them sooner, or we are required to keep them longer.
  • Email subscription records: retained while you are subscribed and for 3 years after unsubscribe, to demonstrate consent compliance under Canadian anti-spam legislation.
  • Technical and analytics data: retained according to the settings of the provider, typically 14 to 26 months.

7. Your rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), and under provincial privacy legislation in Quebec, Alberta and British Columbia, you have the right to:

  • Ask what personal information we hold about you and get access to it
  • Ask us to correct information that is inaccurate or incomplete
  • Withdraw consent to our use of your information, subject to legal and contractual restrictions
  • Ask us to delete your information
  • Receive your information in a structured, commonly used technical format, or have it transferred (Quebec residents)
  • Ask us to stop disseminating information or de-index a link where the conditions in Quebec law are met (Quebec residents)
  • Complain to us, and if you are not satisfied, to the Office of the Privacy Commissioner of Canada or your provincial regulator

To exercise any of these, email support@rackingpros.ca. We will respond within 30 days. We may need to verify your identity before acting on a request.

If you want us to stop emailing you, every marketing email includes an unsubscribe link, and we action unsubscribes within 10 business days as required by Canadian anti-spam legislation.

Note that if you have already been connected to a partner, you will need to contact that partner directly to have your information removed from their records.

8. Automated processing

Our calculators generate estimates automatically from the figures you enter, using Canadian-sourced pricing data. These are estimates, not quotes, and they are not decisions about you — no automated process determines whether you receive a service, what you are charged, or which partner contacts you. Compliance guidance flagged by our tools identifies which standards and regulations are likely to apply to a facility like yours; it is not a legal or engineering opinion, and it does not replace advice from a qualified professional or a review by a competent inspector.

9. Security

We use access controls, encryption in transit, and vendor due diligence to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach occurs that presents a real risk of significant harm, we will notify affected individuals and the applicable regulator as required by law, and record the incident in our breach register.

10. Children

This site is for businesses. It is not directed at anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us information, email support@rackingpros.ca and we will delete it.

11. Changes to this policy

We may update this policy. If a change materially affects how we handle information we already hold, we will give notice on this page before it takes effect.

12. Contact us

Questions about this policy, or about information we hold about you, email support@rackingpros.ca.

You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca, or the Commission d'accès à l'information du Québec if you are a Quebec resident.